Shipping Policy

All purchases will be shipped out via either DHL eCommerce or J&T Express. Upon the purchase of an item (or more), we will confirm the sale and share the tracking ID of the parcel to you.

Refund Policy

In the event that a defect is found on any purchased item, please contact us with a photo of the defect and we will gladly refund payment to you.

Cancellation / Return / Exchange Policy

For hygiene purposes, Lilac Garden Creations currently does not accept returns or exchanges.